Terms and Conditions
TERMS AND CONDITIONS
Terms and Conditions of the Top-Trendy.cz Online Store and the Top Trendy Mobile Application
1. INTRODUCTORY PROVISIONS
These Terms and Conditions (hereinafter referred to as the „Terms and Conditions“) govern, pursuant to Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the „Civil Code“), and Act No. 634/1992 Coll., on Consumer Protection, the mutual rights and obligations arising between the Seller and the Buyer in connection with the purchase of goods via:
– the online store Top-Trendy.cz (available at the web address https://www.top-trendy.cz),
– and the official Top Trendy mobile application for the Android operating system (available on the Google Play platform).
SELLER IDENTIFICATION:
ToanThang s.r.o.
Company ID (IČO): 05841267
Tax ID (DIČ): CZ05841267
Registered Office:
Na Schodech 1618/3
Ústí nad Labem-centrum
400 01, Ústí nad Labem
Czechia
Contact Details:
E-mail: kontakt@top-trendy.cz
Phone: +420 608 802 206
Web: https://www.top-trendy.cz
The company is registered in the Commercial Register maintained by the Regional Court in Ústí nad Labem, Section C, Insert 39114.
The contact details listed above may be used by the customer in particular for inquiries regarding orders, payments, delivery, contract withdrawal, returns, and warranty claims.
2. INFORMATION ON GOODS AND PRICES
1. Information about goods, their main characteristics, availability, and prices is indicated for each individual product in the online store and mobile application.
2. The prices of all goods are stated in Czech Crowns (CZK / Kč) and are final, including statutory VAT and all statutory fees.
3. The warranty period for all consumer goods is 24 months in accordance with the laws of the Czech Republic and European Union directives.
4. Delivery costs and any other applicable charges (e.g., cash on delivery fee) are clearly displayed to the customer in the shopping cart prior to placing a binding order.
5. The Seller reserves the right to modify product assortment and prices. For an already concluded purchase agreement, the price stated at the moment of order placement shall always apply.
3. ORDER AND CONCLUSION OF THE PURCHASE CONTRACT
1. The Buyer selects the desired goods, specifies the size and color variant, adds them to the shopping cart, and subsequently selects the delivery method and payment method.
2. Prior to submitting the binding order, the Buyer has the opportunity to check and modify all entered details.
3. By submitting the order (clicking the „Place Order / Binding Order“ button), the Buyer confirms that they have read and agreed to these Terms and Conditions and the Privacy Policy.
4. Upon receiving the order, the Seller shall send the Buyer an automatic confirmation to the e-mail address specified in the order. The purchase contract is concluded upon delivery of this order confirmation by the Seller.
4. PAYMENT TERMS
The Buyer may use the payment methods currently available in the online store and mobile application:
– Online credit/debit card payment (Visa, Mastercard),
– Apple Pay / Google Pay,
– Online bank transfer via the secure GoPay payment gateway (or another licensed payment provider),
– Standard bank transfer to the Seller's bank account (indicating the Variable Symbol corresponding to the order number),
– Cash on delivery (COD) (payment in cash or by payment card to the courier or at the pick-up point upon receipt of the parcel).
All online transactions are carried out via an encrypted secure connection complying with PCI-DSS security standards.
5. DELIVERY AND DISPATCH OF GOODS
1. Goods are delivered within the territory of the Czech Republic and selected European Union countries through contractual carriers:
🇨🇿 Delivery within the Czech Republic:
– Zásilkovna (Pick-up Points and Z-BOXes): 79 CZK
– Home Delivery (Courier): 129 CZK
– For orders over 2 000 CZK, the Buyer receives FREE DELIVERY.
🌍 International Delivery (Slovakia and other EU countries):
– Packeta (Pick-up Points and Z-BOXes): 99 CZK
– Home Delivery (International Courier): 149 CZK
– For orders over 2 500 CZK, the Buyer receives FREE DELIVERY.
2. Orders are processed and dispatched without undue delay, typically within 1–2 business days. Delivery usually takes 2–4 business days.
3. If ordered goods cannot be delivered due to exceptional reasons, the Seller shall promptly contact the customer and, in the event of an already completed payment, refund the entire amount within 3 business days.
6. RECEIPT OF GOODS
1. Upon receipt of the consignment, the Buyer is obliged to check the integrity of the packaging.
2. If apparent damage to the packaging indicating unauthorized opening or shipping damage is found, it is recommended not to accept the consignment or to draw up a damage report with the carrier and immediately notify the Seller.
7. WITHDRAWAL FROM THE CONTRACT AND RETURN OF GOODS (14 DAYS)
1. If the Buyer is a consumer, they have the right, under Section 1829 of the Civil Code, to withdraw from a distance contract (via web or mobile app) without stating any reason within 14 days.
2. The period begins from the day of receipt of the goods by the Buyer (or the last part of the delivery).
3. To exercise the right of withdrawal, contact the Seller via e-mail: kontakt@top-trendy.cz or by phone: +420 608 802 206.
ADDRESS FOR RETURNING GOODS:
If the customer returns goods via Zásilkovna / Packeta, the parcel must be sent exclusively to this designated pick-up drop-off point:
Zásilkovna – OC Tamda
Drop-off Point ID: 10514
Havířská 352/17
400 10 Ústí nad Labem
Czech Republic
*Important Notice:*
– All returned goods sent via Zásilkovna must be delivered exclusively to the above drop-off point: Zásilkovna – OC Tamda, ID 10514.
– Other Zásilkovna pick-up points are not designated for receiving returns.
– Parcels must not be sent on a Cash on Delivery (COD) basis. COD parcels will not be accepted and will be returned to the sender.
– Do not send returned goods to the registered head office address of the company.
– Goods can also be handed over in person at the Seller's premises upon prior agreement.
PARCEL REQUIREMENTS:
Inside the package with the returned goods, please enclose:– Order number,
– Buyer's full name,
– Contact phone number or e-mail,
– Bank account number for the refund (in case of cash-on-delivery orders),
– An explicit statement that this is a withdrawal from the contract within the 14-day statutory period.
REFUND POLICY:
– The Seller shall only refund the funds for the returned goods to the Buyer (shipping costs are strictly non-refundable) within 14 days of receipt and inspection of the returned goods, using the same payment method as was used for the payment.– The Seller is not obliged to issue a refund before receiving the returned goods and verifying their condition.
– All shipping costs (both the original dispatch to the customer and the return shipping back to the seller) are borne entirely by the Buyer.
– Goods must be returned undamaged, showing no signs of wear or tear, with original tags attached, and ideally in their original packaging.
8. WARRANTY AND DEFECTIVE PERFORMANCE RIGHTS (24-MONTH WARRANTY)
1. The Seller is liable to the Buyer that the goods are free from defects upon receipt and correspond to the agreed properties, description, and purpose.
2. The statutory warranty period for consumers is 24 months from the receipt of the goods.
3. A warranty claim may be submitted by notification to:
– E-mail: kontakt@top-trendy.cz
– Phone: +420 608 802 206
ADDRESS FOR SENDING DEFECTIVE / COMPLAINT GOODS:
Zásilkovna – OC Tamda
Drop-off Point ID: 10514
Havířská 352/17
400 10 Ústí nad Labem
Czech Republic
*Notice:* All claimed goods sent via Zásilkovna must be sent exclusively to this drop-off point. Do not send parcels to the company's registered head office address. This provision regarding sending to the OC Tamda pick-up point concerns distance delivery and does not restrict the consumer's statutory right to file a claim in person at the Seller's premises.
CLAIM PARTICULARS:
Please attach to the claimed goods: order number, description of the detected defect, and requested method of settlement (repair, replacement with a new item, reasonable discount from the purchase price, or withdrawal from the contract in the case of an irremediable defect).PROCESSING OF THE CLAIM:
– The Seller shall issue the consumer a written confirmation of receipt of the warranty claim (claim protocol).– The claim, including the removal of the defect, will be settled without undue delay, at the latest within 30 days from the date of the claim submission, unless the Seller and the consumer agree on a longer period.
9. REFUNDS
If the customer becomes entitled to a monetary refund (e.g., upon contract withdrawal or an accepted warranty claim), the amount will be refunded:
– For card or online transfer payments: back to the same payment card / account via the payment gateway.
– For cash on delivery or standard bank transfers: by bank transfer to the account provided by the customer.
10. PROTECTION OF PERSONAL DATA AND ACCOUNT DELETION
1. The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
2. Detailed principles of personal data processing are available on the website: https://www.top-trendy.cz/ochrana-osobnich-udaju.
3. Users of the mobile application and e-shop have the right to complete erasure of their data and account (in compliance with Google Play requirements) via the online form at: https://www.top-trendy.cz/odstraneni-udaju.
11. OUT-OF-COURT CONSUMER DISPUTE RESOLUTION (ADR)
1. In the event of a dispute arising between the consumer and the Seller that cannot be resolved by mutual agreement, the consumer has the right to out-of-court resolution of a consumer dispute (ADR).
2. The competent body for out-of-court resolution of consumer disputes is:
Česká obchodní inspekce (Czech Trade Inspection Authority – ČOI)
Central Inspectorate – ADR Department
Štěpánská 567/15, 120 00 Prague 2, Czech Republic
Web: https://www.coi.cz
ADR Information: https://www.coi.cz/informace-o-adr/
3. The consumer may also use the online dispute resolution platform established by the European Commission at: https://ec.europa.eu/consumers/odr.
12. FINAL PROVISIONS
1. All legal relations arising on the basis of purchases in the Top Trendy online store and mobile application are governed by the legal order of the Czech Republic.
2. If any provision of the Terms and Conditions is invalid or ineffective, a provision whose meaning comes as close as possible to the invalid provision shall replace it.
3. These Terms and Conditions become valid and effective upon the date of their publication.
